FRAM RACING OIL FILTER HP4 and HP8 SAFETY RECALL Q & A
- What products are being recalled?
- What does the date code mean?
- Where is the date code located?
- What is the nature of the defect and why is it a safety issue?
- How do retail consumers return affected product?
- How do direct FRAM customers return their inventory?
- How do jobbers and installers return their inventory?
- Are replacement oil filters available?
- How do I dispose of the used oil filter in the field?
- Is there a deadline for returning the affected oil filters?
| Q: | What products are being recalled? |
| A: | Only the FRAM Racing oil filters HP4 and HP8 that were manufactured from May 25, 2006 through September 14, 2007. These oil filters can be identified by date code: A61451 through A72571 sequentially. View the vehicle application table |
| top | |
| Q: | What does the date code mean? |
| A: | The first digit refers to the year and the next three digits refer to the date identified as 1 - 365 days. The last digit refers to the manufacturing shift. For example, A63201 = 2006, 320 day (November 16) and shift one. |
| top | |
| Q: | Where is the date code located? |
| A: | The date code is located on the side of the oil filter. |
| top | |
| Q: | What is the nature of the defect and why is it a safety issue? |
| A: | The gasket of the oil filter may become more pliable under high temperatures and pressures. This condition may cause inadequate sealing and loss of engine oil. |
| top | |
| Q: | How do retail consumers return affected product? |
| A: | The consumer should return the unused filter to the store where they purchased the product. If the product is used they should dispose of the product properly according to local Federal, State, Provincial and local regulations and, if they still have the receipt, they should bring the receipt back to the store for a refund. If they do not have the receipt, they should speak to the store where they originally purchased the filter about how to process the refund. |
| top | |
| Q: | How do direct FRAM customers return their inventory? |
| A: | Direct FRAM customers should contact their FRAM sales representative or FRAM Customer Service at (800) 890-2075 (option 1) if living in the U.S. or (800) 243-2323 if living in Canada, to request an RGA No. |
| top | |
| Q: | How do jobbers and installers return their inventory? |
| A: | Resellers (indirect customers) should return their unused product to their supplier (distributor). FRAM direct customer will return product on their behalf. |
| top | |
| Q: | Are replacement oil filters available? |
| A: | Yes, customers should place orders for replacement oil filters through normal ordering channels. |
| Q: | How do I dispose of the used oil filter in the field? |
| A: | Dispose of the used oil filters in compliance with all Federal, State, Provincial and local regulations. |
| top | |
| Q: | Is there a deadline for returning the affected oil filters? |
| A: | No, there is no deadline for returning the products that were produced in the selected date code range. |
| top | |
